1- YOSR RETURN & EXCHANGE POLICY
1. 14-DAY POLICY:
You may request a return or exchange within 14 days from the date of delivery.
2. ITEM CONDITION
Returned items must be unworn, unwashed, and in their original condition, with all tags attached.
3. PACKAGING REQUIREMENTS
Returns must include the original Yosr box, welcome cards, and packaging, exactly as received.
4. SIZE EXHANGE
To exchange for a different size, kindly place a new order, notify us with the new order number, and the swap will take place via courier within 2-3 working days.
5. INSPECTION
All items will be inspected upon return. We may decline returns if the item is not in resalable condition or if any packaging elements are missing.
2. Privacy Policy
This tells users what data you collect and how you use it. Usually includes:
• Information You Collect: name, email, address, payment info, etc.
• How You Use It: processing orders, improving services, sending updates.
• Cookies & Tracking: if you use Google Analytics, Facebook Pixel, etc.
• Sharing Information: whether you share with delivery companies, payment gateways, etc.
• User Rights: how customers can request access, updates, or deletion of their data.
• Security: how you keep customer info safe.
Welcome to GHAYA! These Terms and Conditions, along with our Privacy Policy, govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.
## 1. Terms and Conditions
### 1.1. Agreement to Terms
By accessing and using the GHAYA website , you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
### 1.2. Products and Services
GHAYA offers a range of **homewear** products, including but not limited to **pajamas**, **Robes**, and **Slippers**. All products are subject to availability. We reserve the right to discontinue any product at any time. We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
### 1.3. Pricing and Payments
All prices for products are listed in [EGP] and are subject to change without notice. We accept various forms of payment as indicated on our website. By placing an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that payment method.
### 1.4. Shipping and Delivery
Shipping costs and estimated delivery times will be calculated and displayed at checkout. GHAYA is not responsible for any delays in shipping or delivery due to circumstances beyond our control, such as natural disasters, customs delays, or carrier issues.
### 1.5. Returns and Refunds
Our return and refund policy is detailed on a separate page [Link to Returns/Refunds Policy, if applicable]. Please review this policy before making a purchase. We reserve the right to refuse returns that do not meet our policy requirements.
### 1.6. Intellectual Property
All content on this website, including text, graphics, logos, images, and product designs (such as those for our ****pajamas**, **Robes**, and **Slippers** for women**), is the property of GHAYA or its content suppliers and protected by international copyright laws. You may not use any content from our site without our express written permission.
### 1.7. User Conduct
You agree not to use the GHAYA website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site. This includes, but is not limited to, posting offensive content, attempting to gain unauthorized access to our systems, or engaging in any activity that disrupts the user experience for others seeking comfortable **homewear** or **sexy pajamas**.
### 1.8. Limitation of Liability
GHAYA shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or inability to use the Service or products purchased from GHAYA.
### 1.9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.
## 2. Privacy Policy
GHAYA is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our **pajamas for women** or other **homewear** items.
### 2.1. Information We Collect
We may collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include your name, email address, mailing address, phone number, and payment information. We also collect non-personal information such as browser type, operating system, and website usage data.
### 2.2. How We Use Your Information
We use the information we collect for various purposes, including:
* To process your transactions and deliver the products you ordered, such as your new **pajamas**, **Robes**, or**Slippers***.
* To improve our website and personalize your experience.
* To send periodic emails regarding your order or other products and services.
* To administer contests, promotions, surveys, or other site features.
* To provide customer service and support.
### 2.3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
### 2.4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
### 2.5. Cookies
Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart, making it easier to purchase your favorite **pajamas**.
### 2.6. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
### 2.7. Your Consent
By using our site, you consent to our website’s Terms and Conditions and Privacy Policy.
### 2.8. Changes to Our Terms & Privacy Policy
If we decide to change our Terms & Privacy Policy, we will post those changes on this page, and/or update the "Last Updated" date at the top of this page.
## Contact Us
If you have any questions regarding these Terms & Privacy Policy, you may contact us using the information below:
GHAYA Customer Service
[Your Company Address]
[Your Company Email]
[Your Company Phone Number]
Please review these Terms and Privacy Policy ("Terms") carefully before using the VerveFit platform, accessible at https://VerveFit.activehub.com, managed by ActiveHub.
Acceptance of Terms: By accessing or using the Platform, you consent to adhere to these Terms. If you do not agree with any part of the terms, you should not access the Platform.
Platform Usage: The content and resources provided on this Platform are intended solely for your general knowledge. We retain the right to alter, pause, or cease the Platform at any given moment without notification.
Intellectual Property Rights: All content on the Platform, including but not limited to text, graphics, logos, images, videos, and software, is owned by VerveFit or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, modification, or distribution of the content is strictly prohibited without explicit written consent from us.
Third-Party Links: Our Platform may include links to external websites or services not operated by us. We do not manage the content or practices of these third-party sites and accept no responsibility for their policies. You recognize that we are not liable for any harm resulting from the use of these third-party resources.
User Accounts: Some features of the Platform require a user account. You are responsible for safeguarding your account details and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.
Privacy Policy: For details on how we collect, utilize, and disclose personal information, refer to our Privacy Policy [insert link to Privacy Policy].
Limitation of Liability: VerveFit, along with its directors, officers, employees, and affiliates, will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
Indemnity: You agree to protect, indemnify, and hold VerveFit and its associates harmless from any claims, demands, or damages, including reasonable attorneys’ fees, asserted by any third party due to or arising from your use of the Platform or breach of these Terms.
Governing Law: These Terms are governed by the laws of [insert jurisdiction], without regard to its conflict of law principles.
Amendments to Terms: We reserve the right to modify these Terms at any time. By continuing to use the Platform after such changes, you agree to the revised Terms.
Contact Information: Should you have any questions about these Terms, please reach out to us at [email protected].
By using this Platform, you signify your agreement to these Terms and the Privacy Policy mentioned herein.